As Director of Resident Services, Ms. Westfall oversees the services offered to residents in Century’s supportive housing developments. She supports Century’s Oasis Resident Services (Oasis) team of case managers and clinical staff that serve formerly homeless veterans, youth, and families.

Ms. Westfall has more than 20 years of experience in case management, program development, crisis intervention and trauma work specifically with domestic violence and sexual assault victims. She is certified as both a Sexual Assault and Domestic Violence advocate and holds a Bachelor’s Degree in Sociology. She also has an Advanced degree in education and worked in special Education for two years. Her experience in these fields gives her a unique perspective in creating programming and services that fits the unique needs of the residents living in supportive housing.

Ms. Westfall began working with victims of sexual assault as an advocate with the Rape Crisis Center in San Luis Obispo first as a volunteer and then as staff.  She answered the crisis hotline, accompanied victims to interviews with law enforcement and medical exams and provided education to middle and high school students. After moving to Los Angeles County in 1996, she began working at a domestic violence shelter which eventually led to the Villages at Cabrillo and her career with Century starting in 2011.

In 2013, she joined the board of the Long Beach Homeless Coalition and currently serves as the Treasurer.  As a member of the board, she has served on the steering committee for the City of Long Beach’s Point in Time homeless count since 2017. Realizing her commitment to the Long Beach community, Ms. Westfall joined the Junior League of Long Beach an organization committed to promoting volunteerism, the developing the potential of women, and improving the community. Ms. Westfall credits the league with providing her ongoing leadership development and is currently serving on their Board of Directors.

Jaylene resides in Long Beach and enjoys spending time with family and friends, wine tasting, karaoke and traveling.

“My mission in life is not merely to survive, but to thrive; and to do so with some passion, some compassion, some humor, and some style.”  – Maya Angelou