What is happening?
CVC is transitioning telecommunication services to Frontier Communications, including phone, internet, and television. Subscribers will no longer be able to contract with CVC for these services and will contract for services with Frontier directly.
Why is this happening?
In the late 1990s, as the Villages was getting started, dependable third-party telecommunications services were unavailable at the property. Accordingly, CVC established its telecommunications infrastructure to provide the required connectivity to its residents and service providers. Over time, this infrastructure has become increasingly difficult to upgrade and maintain.
Fortunately, Frontier has recently extended service into the Villages at Cabrillo. This will improve service, increase connectivity, and offer more competitive rates.
Who is Frontier?
Frontier Communications Corporation is a telecommunications company in the United States. It offers broadband internet, digital television, and computer technical support to residential and business customers in 25 states.
Learn more here: https://frontier.com/
What services does Frontier offer?
Frontier offers high-speed internet, telephone, and television (through YouTube TV).
When is this going to happen?
Sign-ups for Frontier’s service will begin on Monday, November 13th, 2023.
To maintain connectivity, subscribers must switch over to Frontier services within 30 days of this notice or by December 9, 2023.
How much does it cost?
Please see the Frontier flyer that is linked here.
Please note that you may be eligible for $0 Internet and Phone.
Click here for more information: Affordable Connectivity Program Offer | Frontier
What is the Affordable Connectivity Program?
The ACP is a government assistance program that helps connect households to the internet they need for work, healthcare, school, and more. Qualifying families are eligible for free or low-cost internet service through credits up to $30 per month.
If I participate in the ACP, what’s my monthly rate? Is this a contract or a term agreement?
Once you’ve enrolled in the ACP, the standard monthly rate for Frontier Essentials Internet will range from $29.99-$154.99, depending on the speeds available at your address. After the application of the $30 federal subsidy for non-Tribal Lands, the monthly rate for service will be $0 to $124.99, depending on your internet subscription. This service is non-contractual and does not have a term agreement.
Why was my ACP discount removed from my bill?
The ACP requires that you use your internet at least once a month. If you don’t use your internet at least once every 30 days and receive a bill for $0, you’ll receive up to three SMS/email messages from us to confirm your usage. You must acknowledge your internet usage within 15 days of receiving the first notification; otherwise, your discount will be removed in the following month, and you’ll be required to pay the total cost of your internet service. In order to return the credit to your account, you’ll have to restart the process from the beginning.
What is the federal Lifeline Program?
Lifeline is a federal program dedicated to making phone and internet service more affordable for low-income households. This benefit provides eligible consumers a monthly discount of up to $9.25 for phone, internet, or bundled services.
Click here for more information: Lifeline Program – Find Out if You Qualify | Frontier
How do I subscribe?
Frontier teams will be available throughout the community over the course of the next 30 days to assist residents in subscribing to Frontier service.
Alternatively, residents can contact Frontier at (855) 396-8389 or visit www.frontier.com
What happens to my current internet, cable, and/or phone services?
Existing services you have through CVC will be available for the next 30 days through December 9th. After this date, CVC’s telecommunication services will no longer be available.
Is cable still available?
Cable television will no longer be available after December 9th.
What is YouTube TV?
YouTube TV is a subscription streaming service that lets you watch live TV from 100+ cable, broadcast, and regional sports networks. Enjoy local and national live sports, breaking news, and must-see shows on ESPN, Disney Channel, FX, ABC, CBS, FOX, NBC, and more. Included: unlimited cloud DVR storage space to record your favorites and stream them wherever you go. You also get six accounts per household, so share with your family members or roommates.
What equipment do I need for YouTube TV?
YouTube TV can be set up through Frontier directly. This streaming service requires a smart TV or a peripheral device such as a Roku, Apple TV, Firestick, Chromecast, etc.
Who do I call with questions?
For questions about Frontier’s service, please call (855) 396-8389 or visit www.frontier.com
For questions about CVC billing, please call 562-388-8107.
How fast is the internet?
The basic (free) plan is 20 times faster than what you have now and more reliable.
Can I keep cable? I don’t want internet, just line?
Unfortunately, CVC will no longer be able to provide cable services. But there are some excellent TV streaming services that you can subscribe to, many free or low cost.
Can I keep paying for these services with my rent? Isn’t it included in the rent?
CVC will no longer manage your internet, cable, or phone services. You will pay Frontier directly for internet, phone, and YouTube TV if you subscribe. These services have always been separate from rent, so it won’t affect how much you owe or should pay.
Who will help me set up my internet and TV?
A Frontier technician will help you install your internet and can answer your questions about TV and phone setup. You can always ask your case manager for assistance.
What equipment do I need?
Frontier will provide the router for your internet free of charge when they install it. If you sign up for phone service, you will need a phone to plug in.
Is the phone service a cell or landline?
Frontier’s phone service is similar to a landline but is voice-over IP.
Does a Frontier Home Phone plan include a phone?
No, a phone is not included with our Home Phone plans. BYOP (Bring Your Phone).