Housing and Homeless Services Frequently Asked Questions

Looking for services and/or resources for yourself or someone you know and not sure where to start? Welcome! We hope the answers you are looking for are included in the sections below.

I do not have a home, where can I find help in Greater LA County?

For immediate relief and general services, call 2-1-1 LA, or visit their website 211la.org to be connected to a provider near you based on your needs. If you are looking for a shelter for tonight, call the LAHSA Shelter Hotline at 1-(800) 548-6047 to find an available bed and local pick-up points.

For more information about the Housing Authority of the City of Los Angeles, please visit: FAQ (hacla.org)

The Los Angeles County Development Authority offers an array of programs and services to assist County residents, businesses, and partner organizations. For more information, please visit Los Angeles County Development Authority.

The Los Angeles County Housing Resource Center is a community resource that has helped people list and locate housing in the County of Los Angeles, including affordable, senior, special needs, emergency housing, and more. Listing and searches are free. For more information, please visit Housing.LACounty.gov | LA County Apartments | LA County Rental Homes

I do not have a home, where can I find help in Long Beach?

If you are or someone you know is experiencing homelessness in Long Beach, please contact the Long Beach Multi-Service Center (MSC)

MULTI-SERVICE CENTER

1301 W. 12th Street
Long Beach, California 90813
Phone: (562) 570-4500
Street Outreach Hotline: (562) 570-4MSC

Long Beach Multi-Service Center Hours of Operation
Day of the Week Hours (Note: The MSC is closed from 12:00 p.m. – 1:00 p.m daily)
Monday 8:00 a.m. – 4:00 p.m.
Tuesday 8:00 a.m. – 4:00 p.m.
Wednesday 8:00 a.m. – 4:00 p.m.
Thursday 8:00 a.m. – 2:00 p.m.
Friday 8:00 a.m. – 4:00 p.m.

The MSC provides the following services to individuals and families experiencing homelessness: outreach services, intake and assessment services, case management, as well as referrals to shelters and other social service programs.

Need food, clothing, or other resources? 

Looking for low-income or Section 8 Housing?

The Housing Choice Vouchers Program (often referred to as “Section 8”) is the federal government’s primary program to provide housing for Americans who are living in poverty, as well as the elderly and disabled. It provides qualifying families with assistance in paying the monthly rental fee for homes and apartments that are located anywhere, not just in subsidized housing projects. In every major market in the country it is administered locally by municipal public housing agencies, which certify the tenants and residences for participation in the program.

GoSection8.com works with landlords and public housing agencies to maintain the largest and most accurate listing of voucher program rentals that are currently available in every market in the U.S. We never charge tenants whatsoever for the listings, which are available to them online, via e-mail alerts, by calling our toll-free number or from their local housing authority. Our goal is to connect landlords with tenants and assist the public housing agencies by maintaining the most accurate and comprehensive listing of certified rentals in their market.

Source: www.gosection8.com

How can I get a home at the Villages at Cabrillo?

Most new residents at the Villages at Cabrillo are referred through the Coordinated Entry System, which is run at the Long Beach Multi-Service Center (MSC). More information about the MSC is available above or at (562) 570-4500.

Individuals may also be referred to the Villages at Cabrillo through the Long Beach Housing Authority. Please click here for more information about the Long Beach Housing Authority. 

More information about the Coordinated Entry System

Coordinated Entry System (CES)

When speaking with an outreach officer or when you dial 2-1-1, give as much information as you can about what you need and where you are currently living. They will decide if you need an “assessment” or “CES survey” based on what you share. No matter if you need a survey or not, they will work with you to find the help you may need.

The CES survey has questions about you, your life, and your housing situation. All of the questions are confidential and used only by service providers to help match you to housing and services that fits your needs.

You do not need to continue taking the survey over and over. Unless something has changed in your life, the results will be the same.

After taking the survey, there no set timeline for when you should expect to receive housing. This is not a waitlist or a fist-come, first-serve system. This is a system that matches people in need to housing and services that fit their needs. Different types of housing becomes available at different times, so it is difficult to say how long it will take. While you are waiting, stay connected to your case manager.

Source: United Way of Greater Los Angeles

For more information or support, please call the Long Beach Multi-Service Center at (562) 570-4500. If looking for shelter outside of the City of Long Beach, please call the LAHSA Shelter Hotline at 1-(800) 548-6047 to find an available bed and local pick-up points.